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Privacy Policy

Blue Zone Health Resort ("we," "us," or "our"), located in Nong Khai, Thailand, is committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (www.[insert-your-domain].com) and use our digital booking system.

This policy is designed to comply with the Personal Data Protection Act B.E. 2562 (2019) (PDPA) of Thailand.

 

1. Information We Collect

 

We collect personal information that you voluntarily provide to us when you make a reservation, contact us, or interact with our digital platforms. The personal information that we collect depends on the context of your interactions with us and may include:

  • Identity Data: First name, last name, and title.

  • Contact Data: Email address, phone number, and LINE ID.

  • Transaction Data: Details about payments to and from you, and other details of services you have purchased from us. (Note: Payment card details are processed securely through tokenized third-party gateways like PayPal and PromptPay; we do not store full credit card numbers on our servers).

  • Technical Data: IP address, browser type and version, time zone setting, and operating system collected automatically via cookies and Wix Analytics when you browse our site.

 

2. How We Use Your Information

 

We process your personal information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. We use your data to:

  • Process Bookings and Payments: To facilitate and manage your reservations, send automated SMTP email confirmations, and process payments via PayPal or Thai QR PromptPay.

  • Provide Customer Support: To respond to your inquiries and communicate with you via email or LINE Official Account regarding your stay.

  • Improve User Experience: To analyze website traffic and usability (using tools like Wix Analytics) to improve our responsive web design and service offerings.

  • Marketing: To send promotional materials or wellness program updates, provided you have given us explicit consent to do so.

 

3. How We Share Your Information

 

We do not sell your personal data. We may share your information with trusted third-party service providers who assist us in operating our website and conducting our business, strictly under confidentiality agreements:

  • Cloud Hosting & CMS: Wix Enterprise Cloud (for website hosting and secure database management).

  • Payment Processors: PayPal and PromptPay (for secure, PCI-DSS compliant financial transactions).

  • Legal Obligations: When legally required to do so to comply with applicable law, governmental requests, or a judicial proceeding.

 

4. Data Security

 

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. Our website utilizes HTTPS encrypted data transmission, Role-Based Access Control (RBAC) for staff database access, and secure third-party payment tokenization. However, despite our safeguards, no electronic transmission over the Internet can be guaranteed to be 100% secure.

 

5. Data Retention

 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).

 

6. Your Rights Under the Thailand PDPA

 

Under the Personal Data Protection Act (PDPA), you possess the following rights regarding your personal data:

  • Right to Access: You can request access to and obtain a copy of your personal data.

  • Right to Data Portability: You can request to receive your data in a machine-readable format.

  • Right to Object: You can object to the processing of your personal data for direct marketing or specific legitimate interests.

  • Right to Erasure (Right to be Forgotten): You can request that we delete or destroy your personal data under certain conditions.

  • Right to Restriction: You can ask us to suspend the processing of your personal data.

  • Right to Rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Right to Withdraw Consent: Where we rely on your consent to process your data, you have the right to withdraw it at any time.

 

7. Use of Cookies

 

Our website (hosted by Wix) uses tracking technologies such as cookies to operate the site securely, remember your preferences (such as language selection), and analyze performance. You can manage your cookie preferences through your browser settings at any time.

8. Contact Us

If you have questions or comments about this Privacy Policy, or if you wish to exercise your rights under the PDPA, please contact our Data Protection Officer / Administration Team at:

Blue Zone Health Resort [320 Hat Kham, Mueng Nong Khai district, 43000] Nong Khai, Thailand Email: [BlueZonereosrt@gmail.com]Phone: [089-894-6168]

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